The lid to our lovely Le Creuset cast iron dutch oven recently crashed on our terrazzo floor. The black phenolic resin knob suffered catastrophic damage...a complete loss. A quick perusal of amazon.com found a replacement knob: $10+$6 for shipping. Well, we ordered one.
Then the idea struck...maybe the manufacturer sells replacements. It can't be that expensive to ship a knob from France, right? Well, after checking their website, I found out they don't sell replacements. I contacted customer service and received a very prompt response: What size pot do you have? Plastic or metal knob? After I replied to the email, a response came: Your new knob is in the mail. I canceled the amazon order.
They charged me a total of $0 for a new knob! Free! What a classy company! That's what I expect from the finest manufacturer of iron cookware. Viva La France!
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